Peach, I hear what you're saying. I, too, have had jobs where I've had to put up with some ugliness from customers. I see a diffeence though, with the Facebook stuff.
Whether you're sitting around with friends or you get a nasty person in your face, once the ugly comment is said, it's over. You can go have a cry (I've done that too), and suck it up and move on. With Facebook, it's not over. The comment stays there, and a lot of times, more bullies will pile on, trying to make it uglier, trying to make it blow up. One upping each other with ugliness. Group mentality and bullying at its lowest.
That's what I think makes it so difficult for the (mostly) kids that are so affected by these events when they happen. It just doesn't go away. It's much easier to shrug off one person's opinion than a dozen. Then two dozen. And then when the ugly comments expand to other more personal areas of someone's life, I can see where someone with self esteem issues could be overwhelmed. Especially when a forum they use to express themselves is now littered with ugliness about themselves.
*steps off anti-Facebook soapbox*<br /><br />__________ Tue Sep 24, 2013 8:00 am __________<br /><br />And, wow, MC, I had not watched that video.
I am not a tin foil hat kind of person, but it doesn't really take one to be concerned about what I saw/heard there.
*more firmly convinced than ever that Facebook is evil*