Thanks everyone, it's quite upsetting. I did send her the pictures. The breeder is in Virginia and I am in Michigan, I have bought rabbits long distance before and never had an issue.
I paid for the rabbit on January 23rd, she was picked up by the transporter on February 6th or the 7th at the show. I picked the doe up from the transporter at 3pm on February 9th and the doe went downhill and passed away on February 13th.
Mamasheepdog- that's a good observation, the top of her mouth was all wonky and I do think it was curved in addition to the big wound on the top.
-- Sun Feb 22, 2015 11:18 am --
Here is the last email I sent her and the reply she gave. I'm floored, I have never had a rabbit person treat me like this.
Hi Laura,
I did read your sales policy when I purchased Blanket and in general I agree with it, as a breeder you are not in control of how someone cares for a rabbit they have purchased. However I feel this is a special circumstance, as I am several states away I was relying on you to accurately represent and evaluate the rabbit. If I were buying in person I could perform a through health check myself, Even if I had missed the malocclusion I'm not confident I would have purchased her if I had seen her in person as she wasn't in good flesh and had a weepy eye. The transporter was pleased to drop her off to me as the rabbit was not in good condition. Your sales policy states no reimbursement is given for injury, illness, or death that occurs in the buyer's care. But this rabbit's dental condition and poor health was preexisting and not a result of my care. This rabbit was not in good health upon arrival, it is your responsibility as a breeder to make this situation right.
I have discussed this issue with several experienced breeders and on a rabbit forum and a full refund is normal. I expect you to do the right thing in this situation.
Sincerely, Ruth
Ruth,
My sales policy is my sales policy. If you only agreed with it "in general", you should not have purchased from me. She did not leave my barn with a weepy eye or poor condition which both can occur due to stress and traveling. If she had died and you found a tumor or it was from a dormant illness, those are things I could not have known about even with a thorough health and dq evaluation, just like the molars. She left my barn in good conscience. Buying through pictures means it is your responsibility to make sure you are willing to take a risk and not spend more than you are willing to lose. I have told you my answer to the situation and I am not going to allow you to bully me into submission because you feel differently or failed to understand my policy. By contacting me, you agreed to my sales policy in it’s entirety which clearly states I do not offer replacements, refunds, or health guarantees after the rabbit leaves me.
This is the last I will reply to harassing emails regarding this rabbit.
L---
***Edited by MamaSheepdog to remove name and email address***
Holland Lops & Netherland Dwarfs in South Central, VA